SECURITY & PRIVACY POLICY
Ecotek LLC dba Drain.pro, understands that security and privacy are important issues for visitors to the Drain.pro website (the “Site”). We value our relationship with you and appreciate the trust you put in us by providing information through the Site.
This Privacy and Security Policy (the “Policy”) sets forth our privacy practices and the possible uses of the information that we gather through the Site.
Our Privacy & Security Commitment to You:
Information Collection and Use
We are the sole owners of information collected on the Site. We reserve the right to share information collected on this site with other companies owned by us; however, we will not sell, share, or rent this information to any outside parties, except as outlined in this Policy. We collect information from our customers to prepare parts quotes, process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected may include your name, shipping address, billing address, telephone number(s), email address and payment information. Please be sure to enable email from our email addresses so you are able to receive confirmations of your orders and responses to any questions you send to us.
We require you to submit an email address and password for logging into the secure member area. of the Site. DO NOT share your login information or security information with anyone. If you elect to receive our newsletter/special promotions emails, your contact information will be used for the delivery of these items.
Your member profile asks you to provide contact information. This contact information is used to respond to your requests and to uniquely identify you, your preferences and your product needs. You are encouraged to keep your information up-to-date via the links on the Site and drop-down menus. This will save you time on all your future requests and orders.
Opt-In/Opt-Out Choice
We do not send any mass/junk/spam e-mail from the Site. Your email address is strictly used to respond to your requests and send you information on periodic specials or news. You may elect to opt-in or opt-out of periodic e-mail from us by emailing or calling to let us know your personal preferences by following the unsubscribe information contained in the bottom of every email we send to you, or by updating your preferences from the Site’s drop-down menu.
Security
We take precautions to protect our customers’ information. When you submit sensitive information to us, we use commercially reasonable efforts to protect such both online and offline.
We utilize encryption technologies, such as Extended Validation SSL (secure socket layer) and 256-bit encrypted security for all activity through the members area of the Site (including updating profile data, placing and tracking orders, etc.).
Contact
We collect and use contact information (such as, for example, your email address, phone number, shipping address) and credit card information for the purposes of processing your order and shipping your products to you. We require that you resubmit your credit card information within each transaction as an added layer of security.
We contract with an outside party, PayPal.com, to provide vulnerability testing of our Site each time an order is placed to assist in determining whether the Site meets current PCI security payment card industry standards. We make efforts to comply with the BBB Online Reliability and Accreditation Program requirements for integrity, dependability and customer service response.
Access to all of our users’ information is restricted. We operate in a facility that requires all employees to be bound by confidentiality agreements regarding your information. Among other restrictions, such confidentiality agreements require that only employees who need personally identifiable information to perform a specific job function are granted access to such personally identifiable information.
Our infrastructure is housed and maintained in data centers that utilize multi-tiered security measures.
We take efforts to keep employees up-to-date on our security and privacy practices and also notify and reinforce the importance of privacy and what such employees can do to protect customers’ information.
Unfortunately, no safeguards or processes can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any such personal information. You provide such personal information at your own risk.
Cookies
A cookie is a small string of text that a website can send to your browser which helps the Site remember and customize your visit. For example, cookies allow us to tailor the Site to better match your interests and preferences. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of the Site’s features, such as, the ability to purchase merchandise. We customize certain web page content based upon browser types and other information provided by a session cookie. We may also use third party cookies for targeted advertising purposes.
Sharing of Information
We may employ third party companies to perform functions on our behalf. These functions may include quoting freight charges, package delivery, marketing assistance, order fulfillment, postal and email delivery, data analyses and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices that parallel our own commitment to safe online shopping.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
We reserve the right to disclose and/or transfer your personally identifiable information in the event that we are involved in a transaction resulting in the sale of our assets, such as a merger or acquisition. If the surviving entity in such transaction is not us, the surviving company may use your personally identifiable information pursuant to their own privacy policies, and those policies may be different from this Policy.
Customer Reviews and Testimonials
The Customer Reviews and Testimonials section of the Site are for the purpose of sharing customer experiences. These sections are moderated to attempt to provide accurate testimonials. We reserve the right to post or remove any testimonial at our discretion.
By posting your comment(s) or testimonial(s) (“Testimonial”) on the Site, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial. Other than your pseudo (pen) name and your general geographic location (city or state or country), which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
External Links
This Site contains links to other sites. We are not responsible for the privacy practices or the content of such websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected directly by us.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the home page and/or other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our home page.
Updating Information
If you ever wish to access your personal information, or to have your personal information deleted, updated, changed or modified, you may do so by contacting us by email at customer.service@drain.pro or through the contact information below. To cancel your account and have your personal information returned to you, please contact us through the contact information below. Requests to update information will be handled within thirty (30) days.
Contacting Us
If you have any questions or comments about this Policy, please contact us using the information below.
Drain.pro
50 Rices Mill Rd, Glenside, PA 19038, USA
TERMS OF USE
Terms of Use
By using Drain.pro’s (“Drain.pro”) web site (the “Site”), you agree to be bound by all terms, conditions and notices contained or referenced herein (the “Terms”). We reserve the right to change the Terms by posting revisions to the Site at any time. Your continued use of the Site indicates your agreement to any revised terms. Accordingly, we urge you to review the Terms at the start of each use of the Site. If you do not agree to the Terms, please immediately cease all use of the Site.
License and User Conduct
Drain.pro grants you a limited license to access and make personal use of this Site. However, you may not download or modify the Site, or any portion of the Site, except with express written consent of Drain.pro. This Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Drain.pro. Any unauthorized use of the Site shall automatically terminate the license granted to you by Drain.pro for such use.
You agree to abide by all applicable international, federal, state and local laws and regulations in your use of this Site. You agree that Drain.pro may terminate your use of the Site in Drain.pro’s sole discretion for any reason.
Intellectual Property
You acknowledge that materials available on the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights (“Intellectual Property”) and are owned by Drain.pro or are used by permission. You may download or print copies of portions of the materials on the Site, provided that you only use such copies for your own personal, non-commercial use and do not modify or alter these copies in any way, or delete or change any copyright, trademark or patent notices therein. No right, title or interest in any downloaded or printed materials is transferred to you. Except as we may expressly authorize, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from the materials on the Site. You may only use the materials and the Intellectual Property on the Site as expressly permitted in these Terms and for no other purpose. All other products, services and company names mentioned herein are the trademarks of their respective owners.
Links
This Site may contain links to other external sites. The links are provided “as is.” You should be aware that you use them at your own risk. Drain.pro does not endorse, and Drain.pro is not liable for any content, products, services, software or other materials available on such other sites, even if a page or pages of the other sites are framed with a page of this Site.
Liability Disclaimer
The information, software, products, and services included in or available through the Site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Drain.pro and/or its suppliers may make improvements and/or changes to the Site at any time.
Drain.pro and its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, related graphics and videos contained on the Site either created by the Drain.pro team or supplied by third parties for any purpose.
To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Drain.pro and its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions, fitness for a particular purpose, title and non-infringement.
To the maximum extent permitted by applicable law, in no event shall Drain.pro and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Site, with the delay or inability to use the Site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Site, or otherwise arising out of the use of the Site, whether based on contract, tort, negligence, strict liability or otherwise, even if Drain.pro or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Site.
Pricing Policy, Payment Terms and Return Policy
While Drain.pro strives to provide accurate product and pricing information, pricing or typographical errors may occur. Drain.pro cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Drain.pro shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is misprinted, Drain.pro may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
By placing an order on the Site, you authorize Drain.pro to collect payment from your credit card for all charges you incur. Prices listed on the Site do not include shipping, handling, taxes or insurance, unless otherwise specified.
Information regarding Drain.pro’s return policy can be found at the following link: Drain.pro Return Policy
Indemnification
You agree to defend, indemnify, and hold Drain.pro, and all Drain.pro affiliates harmless from all liabilities, claims, and expenses, including attorneys’ fees, that arise from your use or misuse of the Site or the content therein.
Notices
Where required, Drain.pro may give notice to you by a general posting on the Site, by electronic mail, or by conventional mail to your address of record. You may give notice to Drain.pro by electronic mail or by conventional mail to the address below. If you have any questions about these Terms, the practices of the Site, or your dealings with Drain.pro, please e-mail or write to:
Drain.pro
50 Rices Mill Rd,
Glenside, PA 19038, USA
Call 888.855.1980.
service@drain.pro
We welcome your questions and comments.
Miscellaneous
The laws of the State of Pennsylvania shall govern the validity, performance, enforcement, interpretation and any other aspect of these Terms, without regard to principles of conflicts of laws here under. The parties agree to submit to the exclusive jurisdiction and venue of the courts in Indiana for any action arising out of these Terms. Drain.pro may revise these Terms from time to time. You are bound by such revisions and for this reason should periodically review the current Terms to which you are bound. The Site is provided for lawful purposes only. You acknowledge and agree that the provisions, disclosures and disclaimers set forth in these Terms are fair and reasonable and your agreement to follow and be bound by them is not the result of fraud, duress or undue influence exercised upon you by any person or entity. You acknowledge and agree that the Site is for your personal and non-commercial use.
Earthbio.com shall have the right to assign these Terms and to sub-license any and all of its rights under these Terms. These Terms, including any documents referenced herein and any additional operating rules as posted on the Site, represent the entire understanding between you and Earthbio.com regarding your relationship with Earthbio.com and your use of the Site. These Terms supersede all previous written or oral agreements between you and Drain.pro with respect to such subject matter. Notwithstanding any provision of these Terms, Drain.pro has available all remedies at law or equity to enforce these Terms.